Postage and Delivery
Thanks for shopping at Nascent Skin and Beauty Clinic. If you are not entirely satisfied with your purchase, we’re here to help.
Orders over $90 – FREE Australia Post eParcel Delivery *
Orders over $170 – FREE Australia Post Express Delivery *
Delivery Terms and Conditions
We use Australia Post for all our deliveries.
To ensure secure delivery of your parcel, a signature will be required upon delivery or pick up at your local post office if you are not home.
Our postal service delivers weekdays between 9am – 5pm.
Orders placed BEFORE 1PM will be dispatched same business day if items are in stock.
Orders placed AFTER 1PM will be dispatched the next business day if items are in stock.
* Out of stock items will be sent Express when eligible (Orders over $170) when they become available.
If any items in your order are out of stock, you will be notified and an expected ETA will be given to you via email within 24 business hours.
Orders are shipped Monday to Friday every week of the year, except Public Holidays.
Parcels can be delivered to residential, PO Box, Parcel locker and business addresses Australia wide.
Tracking numbers are updated by email and on your order status page by approximately 9pm Australian Eastern Standard Time on the day of your orders dispatch Mon – Fri. During times of extra demand or promotional periods, tracking numbers may not be updated until the following business day. All order placed on the weekend or public holiday will have updates given on the next business day by 7pm.
The following delivery times are an estimate only provided by Australia Post of the average time frame in which you should receive your order. On most occasions you will receive your order earlier than the times specified below.
If you are not home to sign at the time of delivery, your parcel will be returned to post office for you to pick up. If your order is taken to the Post Office for collection please ensure it is picked up within 10 business days. a reshipment fee of $21.95 will apply for re-shipping an order if it is returned due to non-pick up by you from the Post Office.
Estimated transit time AFTER your order is dispatched;-
Australia Post eParcel
- Newcastle / Sydney Metro 2 to 3 business days
- Regional NSW 3 to 5 business days
- Melbourne 3 to 4 business days
- Adelaide 3 to 7 business days
- Regional VIC, SA and TAS 3 to 7 business days
- Brisbane 3 business days
- Regional QLD 3 to 7 business days
- Perth / WA 3 to 8 business days
- NT 3 to 8 business days
Australia Post Express Delivery
- Approx 1 to 3 business days earlier than eParcel (this can vary depending on area of destination)
Australia Post can be reached on 137678 for assistance for delays in delivery
Track Your Australia Post Parcel
Incorrect Addresses / Non Collected Orders
We ask all customers to carefully check the address for orders as a re-shipment fee of $21.95 will apply for re-shipping an order if it is returned due to incorrect addressing.
Please Note: if your order is returned due to incorrect addressing or non-collection, and you choose to receive a refund, the return fee of $12 and original shipping cost will be subtracted from your refund.
As the majority of our freight travels with Australia Post if your order is taken to the Post Office for collection please ensure it is picked up within 10 business days. A reshipment fee of $21.95 will apply for re-shipping an order if it is returned due to non-pick up. Nascent Skin and Beauty Clinic will not refund or resend orders which are delivered to the incorrect address and cannot be reclaimed, if an incorrect address has been provided at checkout. If you have any questions or need assistance please email our Customer Service Department at firstname.lastname@example.org
* FREE Delivery is a current promotion and can end at a future date without notice.